Modernise citizen services with grounded AI agents that eliminate hallucinations, ensure institutional accountability, and manage complex inter-agency workflows.
↓90%+ hold time and abandoned calls 18% → 3%
~26 minutes/day saved per civil servant (≈ 2 weeks/year)
~1,000 fewer phone calls/month in local-authority environments
Response time improved 12:04 → 7:03 (police) and 25:44 → 12:50 (medical)
↓60% permit processing time
A/B testing with completion-rate measurement for measurable service-journey gains
Impact ranges are drawn from published benchmarks, peer-reviewed studies, and case studies; outcomes vary by process design, data readiness, and adoption.